Kognos OneXS In Room Concierge ​

An intelligent in-room voice concierge by Kognos HT that allows guests to request services, control room settings, and access hotel information using natural voice commands. It enhances guest comfort, streamlines operations, reduces staff workload, and delivers a seamless, contactless, 24/7 digital assistant experience.

A Smart Hands-Free Concierge For Every Room

What is it?

OneXS In-Room Concierge by Kognos HT is an AI-powered voice concierge that elevates the guest experience through effortless, intuitive control. Guests can use natural voice commands to request services, access hotel information, and manage in-room features such as lighting, climate, curtains, and entertainment.
Available 24/7, OneXS delivers instant, consistent service with multilingual, accent-agnostic recognition and is fully customisable to reflect each property’s brand, tone, and service standards.
Seamlessly integrated with PMS, operational platforms, and smart room systems, OneXS intelligently routes requests in real time—creating a personalised, contactless stay experience while enhancing operational efficiency and reinforcing Kognos HT’s commitment to intelligent hospitality.

What does it include?

  • In-room AI-enabled voice device with wake-word activation
  • Service workflow automation for room service, housekeeping, engineering, concierge, and transportation
  • Smart room control connectivity for lighting, temperature, curtains, TV, and entertainment systems
  • PMS and POS integration for guest identification, billing, and real-time room status updates
  • Operational routing engine that assigns requests to the right department instantly
  • Multilingual conversational support for global guest profiles
  • Analytics dashboard for monitoring usage, service performance, and operational efficiency
  • Optional mobile app/WhatsApp chatbot pairing for multi-channel guest engagemen

How does it work?

  • Guest speaks a natural command such as “Order dinner”, “Request fresh towels”, or “Turn the lights off.”
  • The voice system applies speech recognition + AI intent detection to interpret the request.
  • The request is processed through a service orchestration engine, which determines the department involved.
  • The system routes the request to staff apps, dashboards, or communication channels like HotSOS, Flexkeeping, or internal systems.
  • If linked to IoT devices, the system executes room controls directly (AC, lights, curtains, TV).
  • The guest receives a confirmation response, and the system logs the event for analytics.
  • Managers view insights and statistics to optimize staffing, service speed, and guest satisfaction.

Business Benefits

Enhanced Guest Experience

  • Hands-free, contactless assistance available 24/7
  • Faster service fulfillment and accurate responses
  • Personalized recommendations based on guest preferences
  • Multilingual, inclusive guest communication

Operational Efficiency

  • Reduces front desk and call center load
  • Automated task routing minimizes delays and human error
  • Housekeeping and engineering receive requests instantly
  • Lower dependency on manual coordination

Revenue Growth

  • Increases F&B orders through frictionless voice requests
  • Promotes spa, upgrades, transportation, and hotel experiences
  • AI-driven upsell suggestions based on guest behavior

Cost Reduction

  • Optimizes staff deployment and workload
  • Reduces escalations and repeat calls
  • Cuts down time spent on routine queries

Actionable Operational Intelligence

  • Detailed analytics on most frequent service needs
  • Heatmaps for peak service hours
  • Department-wise performance insights
  • Guest satisfaction indicators via sentiment recognition

Deployment Options

Cloud Deployment

  • Ideal for hotel chains and multi-property groups

On-Premises Gateway

  • Suitable for properties with strict data governance policies
  • Enhanced control over local integrations (AC, lighting, IPTV)

Hybrid Model

  • Voice processing and analytics hosted in the cloud
  • Local gateway manages IoT and room control hardware

Multi-Property Deployment

  • Single command center for multiple hotels
  • Scalable deployment template for rapid onboarding

Integrates With

PMS Platforms:

  • Oracle Opera, Protel, StayNTouch, RoomKey, Mews

Guest Service & Task Management:

  • HotSOS, Knowcross, Flexkeeping, Quore

Smart Room Controls / IoT:

  • POS / F&B Ordering:

Communication Channels:

  • WhatsApp, SMS, mobile apps, digital compendiums

Analytics & BI Tools:

  • Power BI, Tableau, internal dashboards
Contact Us